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Guarantees
For a refund or exchange on any product except special order products, the product must be sent back within 30 days.

Before returning the product, call for an UG number.
Products with no UG number will not be accepted.
The product must be in new condition. The product must be sent with with it's original slip.
Otherwise, there is no refund.

We recommend using Speedy or Global Air. Unexpected Gardens is not liable for products returned damaged. If products are damaged, there is not a return.
Returned product might be subject to 10% restock fee.
There is no guarantee beyond manufacturers warranty. Artworks will help with a claim at no charge.

Please Mail product to:

Unexpected Gardens
Address:1327 N. E. Marin
Suite 1179
Seattle, Washington 98112

 

Tracking foot

Most orders are shipped within 24 hours if all products are in stock.
If the products are not stock, we will contact you by phone or E-mail.

If you received a shipping confirmation in E-mail, then the status of your package can be checked below.
Your E-mail will tell which company was used to ship your package. Enter your order number below in the shipping company's box to track package.

Speedy Ground Service

Global Air Service

Order Number:

Order Number:

 

Privacy master lock

Unexpected Gardens is commited to your privacy. Unexpected Gardens instills the best security measures to protect your personal and financial information. Your name, address, and E-mail are for order completion and order support. Names are not sold to third parties.
Credit card information is encrypted at your PC before it reaches the internet only on a secure browser (Netscape, Internet Explorer). If you are uncomfortable sending credit card information over the internet, orders can be taken by phone Monday through Saturday 8:00 a.m. to 5:00 p.m. Pacific time.
1-800-218-4123.
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